Data Deletion

This page explains how to delete your data from WAGate (wagate.app), what gets deleted, and how long it takes. It is our official data-deletion instructions for users and for the Meta App Review process.

1. How to request deletion

To delete your WAGate account and the personal data associated with it, send a request from the email address on your account to:

We will verify that the request comes from the account owner before acting. You can also ask our support team in-app to start the process. We do not charge for deletion requests.

2. What gets deleted

On a verified request we permanently delete or irreversibly anonymise:

• Your account profile — name, email, password hash, business name, and preferences.
• Your WhatsApp Business connection data held by us — WhatsApp Business Account IDs, phone-number IDs, display names, and the encrypted access tokens we store to call the Meta Cloud API. The tokens are revoked/removed so we can no longer access your WhatsApp account.
• Message logs, templates, flows, contacts, team members, and other content stored in your workspace.
• Settings and integration configuration (e.g. WooCommerce/Shopify connections).

3. Timing

We action verified deletion requests within 30 days. Backups containing your data are purged on our normal backup-rotation cycle (typically within a further 30–90 days), after which the data is gone from backups too.

4. What we may retain

We may keep a minimal amount of data where the law requires it — for example, invoices and transaction records needed for tax and accounting, and limited records needed to resolve disputes, prevent abuse, or enforce our terms. This data is kept only as long as required and is then deleted.

5. Data we processed for our business customers

If you are an end-customer who messaged a business that uses WAGate (rather than a WAGate account holder), that business controls your data. We process it on their behalf as a processor. Please send your deletion request to that business; we will assist them in fulfilling it. See our Data Processing Addendum.

6. Meta / WhatsApp data

Deleting your WAGate account removes the WhatsApp/Meta data we hold and revokes our access tokens. It does not delete data held independently by Meta/WhatsApp about your WhatsApp Business Account; to manage that, use Meta Business settings or contact Meta directly. You can also remove WAGate's access at any time from your Meta Business integrations.

7. Confirmation

Once deletion is complete we will confirm by email. If you have any questions about this process, contact info@activated.digital.