Customers write wherever they already are. Now the Facebook Messenger and Instagram conversations sit in the same list as WhatsApp — one team, one history, one set of assignments.
Until now, a store running WhatsApp through WAGate still had two more inboxes to watch: the Facebook Page and Instagram. Questions got missed, the same customer was answered twice, and nobody could see the whole conversation. Today those DMs move into the WAGate inbox.
What you get
- Messenger and Instagram DMs alongside WhatsApp — one list, one team
- Photos, voice notes, stories and shares arrive exactly as they were sent
- Assignments and AI reply suggestions work the same on every channel
- A channel badge on every conversation, and filters to see one channel at a time
The same AI chatbot, on all three
If you run the AI chatbot, it now answers on Messenger and Instagram too — the same knowledge, the same role, in each customer's language. Its reply buttons become quick replies on those channels, and when it is unsure it hands off to your team the same way it does on WhatsApp.
One inbox means one answer: whoever picks up the conversation sees everything the customer already said, on every channel.
How to connect a Page
- 1Open Channels in your WAGate dashboard.
- 2Choose Connect a Page and continue with Facebook Login — no developer setup.
- 3Pick the Page; the Instagram account linked to it is connected with it.
Which plans include it
Messenger and Instagram are included from the Growth plan — one Page on Growth, up to three on Scale — and in every 7-day free trial. Campaigns and templates stay on WhatsApp. See pricing for the details.
Try it on your own number.
WhatsApp, Messenger, Instagram and the AI chatbot — 7-day free trial, no credit card.
