Refund & Cancellation
This Refund & Cancellation Policy explains how WAGate subscriptions are billed, how to cancel, and when refunds apply. It is part of our Terms of Service.
1. Subscriptions & billing
Paid plans (Starter, Growth, Scale, plus any add-ons or extra seats) are subscriptions billed in advance on a recurring monthly basis through our payment provider. Each renewal grants access to the Service for the upcoming billing period. Prices are shown on our pricing page; VAT is added where applicable.
2. Cancelling
You can cancel at any time by contacting accounting@activated.digital (or through your account where available). When you cancel:
- Your subscription will not renew for the next period.
- You keep access to your paid plan until the end of the current billing period.
- We do not pro-rate or refund the unused part of the current period, except where required by law (see §4).
3. Refunds
Subscription fees are generally non-refundable. We may, at our discretion, grant a refund or credit — for example for a confirmed billing error or a prolonged failure of the Service attributable to us. Add-on and usage-based charges already incurred are non-refundable.
4. Your statutory cancellation rights
Nothing in this Policy limits rights you have under applicable consumer law. Under the Israeli Consumer Protection Law, 1981, for a recurring-service ("continuous") transaction you may cancel at any time, and the cancellation takes effect within the period set by law; eligible consumers may also have a time-limited right to cancel a distance-selling transaction. We will honour these statutory rights where they apply.
5. WhatsApp / Meta charges
Charges that Meta levies for WhatsApp conversations are separate from your WAGate subscription, are billed by Meta (or through us as a pass-through), and are non-refundable by WAGate.
6. Failed payments
If a payment fails, we may retry it and may suspend or downgrade your account until payment is made. Suspension for non-payment does not entitle you to a refund for the period of suspension.
7. Price changes
We may change subscription prices on prospective notice. Changes take effect at your next billing cycle; continuing to use the Service after a price change constitutes acceptance.
8. How to reach us
Billing: accounting@activated.digital · Support: support@activated.digital
Activated Digital Ltd (Company no. 514400597), Gary Bertini 1, Tel Aviv, Israel