You no longer have to choose between the app on your phone and a platform for your team. Here is how coexistence works, what comes across, and how to connect in minutes.
For years, moving a WhatsApp number to the Cloud API meant giving up the WhatsApp Business app on your phone. Chats stayed behind, the team had to learn a new tool, and some customers ended up saving a second number. Coexistence removes that trade-off.
What coexistence means
With coexistence, your number stays live in the WhatsApp Business app exactly as it is — same chats, same contacts. WAGate connects to that same number through the official Meta Cloud API, so automations, campaigns and your team's shared inbox run next to you, not instead of you.
Nothing is switched off. Reply by hand, use groups, keep your status, profile and catalog — the platform simply works alongside the app.
What comes across when you connect
- Up to 6 months of chat history and your contacts
- Everything you send from the phone, mirrored into the WAGate inbox
- The number your customers already know — nothing new to hand out
What you can add on top
Once the number is connected, your team can pick up the same conversations from the shared inbox, the AI chatbot can answer around the clock in each customer's language, and approved templates can reach your opted-in list as campaigns. Store events from WooCommerce or Shopify can send order and shipping updates automatically.
How to connect your existing number
- 1Start a 7-day free trial — no credit card required.
- 2During onboarding, choose to connect the number you already use in the WhatsApp Business app.
- 3Scan the QR code from the WhatsApp Business app on your phone.
That's it. Your history syncs in, and anything you send from the phone keeps appearing in WAGate. Answer from whichever side is closer — the phone in your pocket or the inbox on your desk. It's the same conversation.
Try it on your own number.
WhatsApp, Messenger, Instagram and the AI chatbot — 7-day free trial, no credit card.
